Terms & Conditions

Terms of Service

When booking a consultation with Sweet Dreams by Jess, the Client agrees to these Terms of Service:

"Sweet Dreams by Jess" is the trading name of Sweet Dreams by Jess Pty Ltd. In these Terms of Service 'we', 'us' and 'our' refers to "Sweet Dreams by Jess".

“Client” means any person or entity engaging Sweet Dreams by Jess for their services as discussed in these Terms of Service.

General

The Client agrees to follow safe sleep practices in line with SIDS recommendations. Please click here to read more.

The Client understands the safety guidelines on co-sleeping and accepts that Sweet Dreams by Jess adhere's to safe sleeping practise which supports room-sharing, not bed-sharing.

The Client will disclose any medical conditions that their child has to Sweet Dreams by Jess

The Client will not disclose any of the information they receive from Sweet Dreams by Jess to a third party, without Sweet Dreams by Jess’s prior permission.

Client Acknowledgement

The information provided in the sleep intake questionnaire is as accurate as possible the Client’s knowledge.

If the Client’s child has a medical condition, my health care provider’s approval has been sought before commencing a sleep plan.

The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of sleep problems of their child (such as sleep apnea) as the child who has underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight accordingly, thriving and otherwise well before embarking a sleep plan.

The Client acknowledges that Sweet Dreams by Jess is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Sweet Dreams by Jess is not intended to replace or substitute medical advice.

The Client acknowledges that Sweet Dreams by Jess will not be responsible nor liable in any event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.

The website may contain links to other websites that are owned and operated by third party vendors and other third parties (the "External Sites"). You acknowledge that Sweet Dreams by Jess is not responsible for the availability of, or the content located on or through, any External Site. You should contact the website administrator or Webmaster for those External Sites if you have any concerns regarding such links or the content located on such External Sites.

Payment

Full payment for all packages is required at the time of booking your package. Once payment is received in full the Client will receive acknowledgment of payment by Sweet Dreams by Jess.

Package prices include GST.

Sweet Dreams by Jess reserve the right to alter prices at any time for any reason.

A sleep plan will not be issued or a consultation will not take place with outstanding invoices remaining. Sweet Dreams by Jess reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

Any outstanding debt to Sweet Dreams by Jess will be referred to debt collection agencies.

Payment is to be made in full via the website.

Refunds

There are no refunds if the client has a change of mind about the sleep service or is unhappy with the service (see Cancellations & Reschedules below).

Cancellations

Cancellations made more than 15 working days prior to a consultation will receive a full refund, less transaction fees.

Cancellations made less than 15 working days prior to a consultation are eligible for the following refunds:

50% refund if cancelled prior to the consultation
20% refund if cancelled after the consultation
No refund if cancelled after the consultation or any time during the support period

Sweet Dreams by Jess reserves the right to cancel any package prior to the commencement of the home or phone consultation if they deem the package inappropriate for the Client. An alternative package may be suggested and the price difference refunded or the full amount refunded if Sweet Dreams by Jess or the Client chooses to forfeit the service engaged.

Reschedules

In the occurrence of sickness or critical events, Sweet Dreams by Jess can reschedule the consultation and cater accordingly.

Reschedules must be made within 30 days of consultation (if the consultation has occurred), or within 30 days of payment.

In the event a support period has commenced and your little one becomes unwell, the support period can be postponed until a time agreed upon by both parties. Upon recommencement of the support period, the remainder of the support period owing will be fulfilled (for example, if the pause occurred 7 days into the support period, 7 days would still be owing to the Client).

Conditions of a Sleep Plan

Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Sweet Dreams by Jess and the parents’ desire for change.

A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

Most clients will see results within 10-14 days.

Sweet Dreams by Jess is obligated to keep up to date with current information, research and knowledge surrounding child’s sleep.

The Client understands that the customised sleep plan is meant for their child and only, and should not be shared with a third party. They acknowledge the information might not be suitable for another child.

Any changes the Client makes to their child's sleeping or eating arrangements are their decision and Sweet Dreams by Jess will only make suggestions for change, of which the Client is responsible for choosing to implement.

It is the Client's responsibility to contact Sweet Dreams by Jess for any follow up and send the sleep log information through to be assessed for feedback as frequently as suggested.

Upon purchase of a sleep package the Client is agreeing to these terms and conditions and privacy policy as outlined.

Disclaimer

Sweet Dreams by Jess adhere to and follow all WHO breastfeeding guidelines.

Sweet Dreams by Jess adhere to and follow all the Red Nose SIDS safe sleep guidelines.

Sweet Dreams by Jess does not offer any medical advice, services or treatment to any client. If you have concerns relating to a medical or nutritional issue we urge you to contact your GP or pediatrician immediately.

Sweet Dreams by Jess is fully covered with professional indemnity insurance and IICT insurance.

Changes to your baby's sleep or eating arrangements that may be suggested are at your discretion, of which you are responsible for choosing to implement.

The information provided on this website or by Sweet Dreams by Jess is not intended nor is implied to be a substitute for professional medical advice. The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler or child.

Sweet Dreams by Jess will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations, warranties or completeness of the information provided.

Sweet Dreams by Jess shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client's access to, or inability to access, this website, or from the Client's reliance on any information provided on this website or by the consultant.

This website or Sweet Dreams by Jess may provide links or references to other sites, but Sweet Dreams by Jess will have no responsibility for the content of such other sites or references and shall not be liable for any damages or injury arising from their content. Any links to other sites or references are provided as merely a convenience to the users and clients.

Sweet Dreams by Jess owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals, and technical information provided to you. The Client may download content only for their personal use for non-commercial purposes, but no modification or further reproduction of the content is permitted. The content may otherwise not be copied or used in any way without express written permission of Sweet Dreams by Jess or the author of any particular submission.

All materials are provided for non-commercial personal use only. The Client agrees that they will not copy, distribute or adapt the content for any other use, or otherwise compete Sweet Dreams by Jess.

Sweet Dreams by Jess maintains this site for your personal information, education and communication. Please feel free to browse the site. The Client and any visitor to this website may download material displayed on the website for personal, non-commercial use, provided the Client also retains all copyright and other proprietary notices contained on the materials. You may not for any reason, however, distribute, modify, duplicate, transmit, reuse, repost, or use the content of the site for public or commercial purposes, including the text, images, audio, and video without Sweet Dreams by Jess’ written permission.

Confidentiality and Privacy Policy

The Client acknowledges that Sweet Dreams by Jess will uphold their case in confidentiality and discretionary.

The Client confirms that they will not share their child’s sleep plan or its content with any third party without Sweet Dreams by Jess permission to do so. By sharing the plan, it may not be in the third party’s best interest for the child as these plans are customised to each child’s needs.

Information we collect

Sweet Dreams by Jess will collect typical personal information including name, address, phone number, email address.

Sweet Dreams by Jess will use the Client's personal information to create an online registration, to record and process their package for general communication. Sweet Dreams by Jess does not sell or rent personal information to third parties.

Emailing tools

Sweet Dreams by Jess will communicate with the Client by email and may send them Newsletters and other marketing information.

Control of your online credentials

If the Client has registered online, they are responsible for all actions taken with their username, email address and password. If they choose to share their user name, email address and password or their information with third parties, they are responsible for all actions taken with this information and therefore the Client should review that third party's privacy policy.

Providing information

The Client agrees that Sweet Dreams by Jess may provide any personal information it collects about them to its related companies (as defined in section 2(3) of the Companies Act 1993), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing them access to this website, for any services from Sweet Dreams by Jess, to recover any money they owe to Sweet Dreams by Jess and to exercise any lawful right Sweet Dreams by Jess, its related companies or debt collection and credit reference agencies may have. The Client also authorises any person to provide Sweet Dreams by Jess with such information as Sweet Dreams by Jess may require in response to credit enquiries.

Membership removal

If the Client wishes to have their registration removed from our directory for any reason, simply send us an email requesting to be removed

Severability

If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, such provision shall be deemed to be severed from this Privacy Policy and the remaining provisions shall continue in full force.

Access and removal of information

The Client has the right to access, change and delete personal information that Sweet Dreams by Jess holds about them. They can exercise this right at any time by emailing jess@sweetdreamsbyjess.com.au.