Make sleep one less thing to worry about.

Terms of Service

When booking a consultation with Sweet Dreams by Jess, the Client agrees to these Terms of Service.

“Sweet Dreams by Jess” is the trading name of Sweet Dreams by Jess Pty Ltd. In these Terms of Service ‘we’, ‘us’ and ‘our’ refer to Sweet Dreams by Jess.

“Client” means any person or entity engaging Sweet Dreams by Jess for their services as discussed in these Terms of Service.

General

The Client agrees to follow safe sleep practices in line with SIDS recommendations. You can read more at Red Nose.

The Client understands the safety guidelines on co-sleeping and accepts that Sweet Dreams by Jess adheres to safe sleep practices, which support room-sharing, not bed-sharing.

The Client will disclose any medical conditions their child has to Sweet Dreams by Jess.

The Client will not disclose any of the information they receive from Sweet Dreams by Jess to a third party without Sweet Dreams by Jess’s prior permission.

Client acknowledgement

The information provided in the sleep intake questionnaire is as accurate as possible to the Client’s knowledge.

If the Client’s child has a medical condition, the Client has sought their health care provider’s approval before commencing a sleep plan.

The Client acknowledges it is the Client’s responsibility to rule out any possible medical causes of their child’s sleep problems (such as sleep apnoea), as a child with underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

The Client acknowledges it is the Client’s responsibility to ensure their child is gaining weight appropriately, thriving and otherwise well before embarking on a sleep plan.

The Client acknowledges that Sweet Dreams by Jess is not able to give medical advice, and any questions or concerns the Client has regarding their child’s health will be under their health practitioner’s care. A sleep plan by Sweet Dreams by Jess is not intended to replace or substitute medical advice.

The Client acknowledges that Sweet Dreams by Jess will not be responsible or liable in the event of injury or adverse events occurring while undertaking a sleep plan. The Client is responsible for the safety and health of their child at all times.

The website may contain links to other websites owned and operated by third parties (“External Sites”). Sweet Dreams by Jess is not responsible for the availability of, or the content on or through, any External Site. Please contact the administrator of those External Sites with any concerns about their content.

Payment

Full payment for all packages is required at the time of booking. Once payment is received in full, the Client will receive acknowledgement of payment from Sweet Dreams by Jess.

Package prices include GST.

Sweet Dreams by Jess reserves the right to alter prices at any time for any reason.

A sleep plan will not be issued, and a consultation will not take place, while invoices remain outstanding. Sweet Dreams by Jess reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

Any outstanding debt to Sweet Dreams by Jess will be referred to debt collection agencies.

Payment is to be made in full via the website.

Refunds

There are no refunds if the Client has a change of mind about the sleep service (see Cancellations and Reschedules below).

Nothing in these Terms of Service excludes, restricts or modifies any rights the Client has under the Australian Consumer Law, including the right to a remedy if a service is not provided with due care and skill.

Cancellations

Cancellations made more than 15 working days before a consultation will receive a full refund, less transaction fees.

Cancellations made less than 15 working days before a consultation are eligible for the following refunds:

• 50% refund if cancelled prior to the consultation
• 20% refund if cancelled after the consultation but before the support period begins
• No refund if cancelled once the support period has begun

Sweet Dreams by Jess reserves the right to cancel any package before the consultation if it deems the package inappropriate for the Client. An alternative package may be suggested and the price difference refunded, or the full amount refunded if Sweet Dreams by Jess or the Client chooses to forfeit the service engaged.

Reschedules

In the event of sickness or critical events, Sweet Dreams by Jess can reschedule the consultation and cater accordingly.

Reschedules must be made within 30 days of the consultation (if the consultation has occurred), or within 30 days of payment.

If a support period has commenced and your little one becomes unwell, the support period can be postponed until a time agreed by both parties. When the support period resumes, the remainder owing will be fulfilled (for example, if the pause occurred 3 days into the support period, 4 days would still be owing to the Client).

Conditions of a sleep plan

Individual results may vary and depend on many factors, including but not limited to consistency, commitment, personal matters, approach to technique, technique or method, the child’s needs, the child’s age, severity of the situation, following the plan correctly, communication with Sweet Dreams by Jess and the parents’ desire for change.

Because results depend on the factors above, a refund is not offered simply because the Client’s child has not responded as hoped. This does not affect the Client’s rights under the Australian Consumer Law.

Most families see a real improvement within the 7-night support period, though every child is different.

Sweet Dreams by Jess is obligated to keep up to date with current information, research and knowledge surrounding children’s sleep.

The Client understands that the customised sleep plan is meant for their child only and should not be shared with a third party. They acknowledge the information might not be suitable for another child.

Any changes the Client makes to their child’s sleeping or eating arrangements are their decision. Sweet Dreams by Jess will only make suggestions for change, which the Client is responsible for choosing to implement.

It is the Client’s responsibility to contact Sweet Dreams by Jess for any follow-up and to send sleep log information through for feedback as frequently as suggested.

Upon purchase of a sleep package, the Client agrees to these terms and conditions and the privacy policy as outlined.

Disclaimer

Sweet Dreams by Jess adheres to and follows all WHO breastfeeding guidelines.

Sweet Dreams by Jess adheres to and follows all Red Nose safe sleep guidelines.

Sweet Dreams by Jess does not offer any medical advice, services or treatment to any client. If you have concerns relating to a medical or nutritional issue, please contact your GP or paediatrician immediately.

Sweet Dreams by Jess is fully covered with professional indemnity insurance and IICT insurance.

Changes to your baby’s sleep or eating arrangements that may be suggested are at your discretion, and you are responsible for choosing to implement them.

The information provided on this website or by Sweet Dreams by Jess is not intended or implied to be a substitute for professional medical advice. The Client must always seek the advice of a GP or other qualified healthcare provider with any questions regarding a medical condition or the health and welfare of their baby, toddler or child.

Sweet Dreams by Jess will use all reasonable efforts to include up-to-date and accurate information during consultations and on this website, but makes no representations or warranties as to the completeness of the information provided.

Sweet Dreams by Jess shall not be liable for any loss or damages (including direct or indirect loss, or special or consequential loss) resulting from the Client’s access to, or inability to access, this website, or from the Client’s reliance on any information provided on this website or by the consultant.

This website or Sweet Dreams by Jess may provide links or references to other sites, but Sweet Dreams by Jess has no responsibility for the content of such sites or references and shall not be liable for any damages or injury arising from their content. Any links or references are provided merely as a convenience to users and clients.

Copyright

© Copyright Sweet Dreams by Jess Pty Ltd 2024.

Sweet Dreams by Jess owns all copyright in and to the content on this website and the materials, texts, advice, guidance, manuals and technical information provided to you. The Client may download content only for their personal, non-commercial use, and no modification or further reproduction of the content is permitted. The content may not otherwise be copied or used in any way without the express written permission of Sweet Dreams by Jess or the author of any particular submission.

All materials are provided for non-commercial personal use only. The Client agrees not to copy, distribute or adapt the content for any other use, or otherwise compete with Sweet Dreams by Jess.

Sweet Dreams by Jess maintains this site for your personal information, education and communication. The Client and any visitor may download material displayed on the website for personal, non-commercial use, provided all copyright and other proprietary notices on the materials are retained. You may not, for any reason, distribute, modify, duplicate, transmit, reuse, repost or use the content of the site for public or commercial purposes, including text, images, audio and video, without Sweet Dreams by Jess’s written permission.

Confidentiality and privacy policy

Sweet Dreams by Jess will keep the Client’s case confidential and treat it with discretion.

The Client confirms they will not share their child’s sleep plan or its content with any third party without Sweet Dreams by Jess’s permission. Because plans are customised to each child’s needs, sharing a plan may not be in the best interest of another child.

Information we collect

Sweet Dreams by Jess collects typical personal information, including name, address, phone number and email address.

Sweet Dreams by Jess uses the Client’s personal information to record and process their package and for general communication. Sweet Dreams by Jess does not sell or rent personal information to third parties.

Emailing tools

Sweet Dreams by Jess will communicate with the Client by email and may send newsletters and other marketing information.

Providing information

The Client agrees that Sweet Dreams by Jess may provide any personal information it collects about them to its related bodies corporate (as defined in the Corporations Act 2001 (Cth)), debt collection and credit reference agencies and any other parties it deems necessary in relation to providing access to this website or any services from Sweet Dreams by Jess, to recover any money owed to Sweet Dreams by Jess, and to exercise any lawful right Sweet Dreams by Jess, its related companies or debt collection and credit reference agencies may have. The Client also authorises any person to provide Sweet Dreams by Jess with such information as it may require in response to credit enquiries.

Removing your details

If the Client wishes to have their details removed from our records for any reason, simply send an email requesting removal.

Severability

If any provision of this Privacy Policy is held to be invalid, void, unenforceable or illegal for any reason, that provision shall be severed from this Privacy Policy and the remaining provisions shall continue in full force.

Access and removal of information

The Client has the right to access, change and delete personal information that Sweet Dreams by Jess holds about them, at any time, by emailing jess@sweetdreamsbyjess.com.au.